Our leadership team has experience across industries, marketing and sales platforms and functions allowing us to be agnostic and focus on our clients’ business needs and strategy. Our size means we are accessible and our team and partners are always in reach.
Jen Winter is the co-founder and Managing Partner for Lenati. Her passion is helping clients leverage their most important asset – their customers. Jen helps lead Lenati’s Sales Performance Team. Throughout her career, she has focused on the design and construction of connected marketing and sales channel programs. Her penchant for technology continues to drive her focus on technology integration and adoption to increase program performance and speed to market. Prior to co-founding Lenati, Jen was a Vice President for the Pacific Northwest practice of Hitachi Consulting and led their Customer Solutions practice.
Kris Klein is the co-founder and Managing Partner for Lenati. He has 25 years of experience in both executive leadership and consulting roles with leading consumer and technology brands, including Apple, Microsoft, Starbucks, Google, Nike, Nordstrom, Adobe, Hitachi, and Salesforce.com. His areas of expertise are strategic planning, loyalty and retention models, and customer experience design. Kris works directly with boards and senior executives to accomplish the highest imperatives for companies, spanning innovation to margin improvement, and his work is often cited as the leading contributor to significantly improved profit contribution. Honored by the PSBJ as a 40-under-40 leader, Kris also co-authored The Art and Science of Customer Experience with Lenati’s CX Practice.
Kirk Johnson is a Partner with Lenati helping lead the Customer Acquisition Team. Kirk helps clients design and improve their digital experience and increase their revenue through sales, marketing and service excellence. He specializes in business and channel strategy, sales and service optimization as well as implementing the solutions he helps design. His industry experience includes online, advertising, telecommunications and software. He has worked with leading brands such as, T-Mobile, Concur, Expedia, HTC and Philips. Prior to joining Lenati, Kirk’s recent roles include Director of Consulting Services at Hitachi Consulting and Vice President of Global Client Service at Jobster.com.
Martin Mehalchin is a Partner at Lenati where he leads the relationship with some of the firm’s largest clients and helps drive the growth of our Customer Experience Services. He has dedicated his career to working with executives and managers to help them define their strategies and then translate those strategies into results. Martin is a Brain Trust panel member on Retailwire.com and is a sought after seminar leader and speaker at conferences and on webinars. Among the clients Martin has worked with are Nike, Atlantic Records, Microsoft, Qualcomm, Expedia, Victoria’s Secret, Adidas and DuPont. Martin is a Board member and Chair of the Marketing Committee for the North Cascades Institute.
Courtney Klein is one of the founding members of Lenati. In her capacity as CFO, she oversees all financial, tax, and operational functions of the firm. Her experience includes executive roles at Trimlite LLC and Aptimus LLC after beginning her post-graduate career at Deloitte. Philanthropy is a critical part of Courtney’s DNA, as can be seen through her roles as Ambassador Board Chair and past Board Chair of Big Brothers Big Sisters, as well as an active YWCA volunteer. She also mentors MBA students at UW’s Foster School of Business, her alma mater. Courtney has been recognized as a PSBJ CFO of the Year and 40 Under 40.
Eric Smith is the Chief People Officer at Lenati. He has over 15 years of experience in both generalist and leadership Human Resources roles supporting a range of industries and capabilities including technology, marketing, sales, design, consulting and manufacturing. His areas of expertise are workforce planning, training, career development, employee relations and strategic management. Eric works collaboratively with leaders and managers to guide, develop, and implement programs to attract, retain and development the best workforce possible. He holds an active SPHR certificate through the Society for Human Resource Management (SHRM).
Clay Walton-House is a Principal at Lenati and leads our Customer Retention and Loyalty Team. Clay helps Fortune 500 companies create and implement new and interesting customer engagement strategies that accelerate growth and build loyalty. His expertise lies in understanding consumer behavior and translating it into actionable customer insights. Clay has a proven track record of successful program design & optimization and CRM operations, helping uncover ways to build retention and loyalty strategies into a company’s broader business model. Clay has worked with clients across both B2B and consumer industries including telecom, high-tech, retail, travel, hospitality and entertainment. Past clients include Hilton, Nordstrom, Microsoft, Expedia, T-Mobile and Adobe Systems.
Lisa Schlichting is a Principal at Lenati and leads our Go-To-Market Team with expertise spanning Go-To-Market strategy, Customer Insights, Marketing Strategy and Execution with a focus on the high-tech industry. Her passion is found in helping growing to Fortune 500 clients leverage customer behavior and market insights to develop the most effective routes to market. Given she started her career at global advertising agencies, her strategic experience is grounded in a foundation of marketing execution. Lisa has worked across a variety of well-known brands such as Windows, Office 365, Logitech, Salesforce.com and Philips.
Liam O’Connor is a Principal at Lenati where he leads the Customer Acquisition Team. He has over 15 years of management consulting experience leading major marketing and sales transformation initiatives with Fortune 500 clients across industries, with significant depth in the technology sector. Liam partners with senior executives and their teams to implement integrated marketing and sales models, accelerating profitable growth through data-driven strategies and technology-enabled programs. His particular areas of expertise include B2B marketing and sales management, lifecycle marketing programs, marketing technology and marketing analytics. Past clients include Microsoft, Cisco, Dell, SAP, IBM, Symantec, Epicor, Agilent, British Telecom, ADP, Humana, Hilton, Callaway Golf and Rosetta Stone. Liam also founded and ran a small marketing agency in Europe.
Pam Spier is a Senior Manager at Lenati with deep expertise in Customer Retention and Loyalty. Pam has a proven track record of helping Fortune 500 companies design successful customer loyalty programs. Pam is most passionate about helping clients create positive customer experiences that drive customer loyalty and generate business growth. She started her career with successful start-ups and takes her agile approach into the strategies she designs for her clients. Pam has spent time working at many well-known brands including Hilton, REI, Vans, Nordstrom, T-Mobile, and Microsoft.
Jared Dodson is a Senior Manager at Lenati with deep expertise in Customer Acquisition with a focus on B2B Marketing and Sales. His passion is helping companies leverage technology to create personalized and relevant customer engagements at scale. Working with Fortune companies—such as Adobe, T-Mobile, Microsoft, Johnson Controls—Jared has led large-scale initiatives focused on Lead Generation & Management, Account Based Marketing, B2B & Partner Marketing, Marketing Technology, Sales Process, and Sales Enablement. Jared’s experience spans industries including high-tech, software, telecommunications, energy, and insurance.
Antje Helfrich is a Senior Manager at Lenati and brings over 20 years of experience developing B2B and B2C customer-centric marketing strategies. She has led successful initiatives with well-known brands including Starbucks, Microsoft, T-Mobile, SAP, AT&T and more. Antje is passionate about the intersection across business, customer, and marketing technologies. As a leader in Lenati’s Customer Experience Practice, she helps clients create meaningful customer experience programs that drive loyalty and generate business growth.
Jonathan Nolis is the Director of Insights & Analytics at Lenati, and is the lead of the Customer Insights & Analytics team. He has over a decade of experience in solving business problems using data science. Jonathan has provided insights and strategic advice in industries such as retail, manufacturing, aerospace, health care, and e-commerce. Jonathan helps create proprietary technology for Lenati including the Loyalty Program ROI Simulator – a tool that uses big data to predict the value of a loyalty program. He has a PhD in industrial engineering, and has several academic publications in the field of applied optimization. Prior to joining Lenati, Jonathan was a Lead of Advanced Analytics at Promontory Financial Group, a regulatory compliance consulting firm.
Loren Bors is a Senior Manager at Lenati who brings over 10 years of consulting experience and a passion to help clients better understand and reach customers to his work. He’s provided insights to companies of all shapes and sizes, from national and worldwide enterprises (including Microsoft, Nordstrom, and T-Mobile) to startups entering the market for the first time to nonprofits with over a century of history. Bors has developed customer research approaches, SaaS business models, channel and partner programs, consumer loyalty strategies, and technology product retirement go-to-market motions. He’s been lucky to grow with Lenati over the last seven years.