Our leadership team has experience across industries, marketing and sales platforms and functions allowing us to be agnostic and focus on our clients’ business needs and strategy. Our size means we are accessible and our team and partners are always in reach.
Jen Winter is the co-founder and Managing Partner for Lenati. Her passion is helping clients leverage their most important asset – their customers. Jen helps lead Lenati’s Sales Performance Team. Throughout her career, she has focused on the design and construction of connected marketing and sales channel programs. Her penchant for technology continues to drive her focus on technology integration and adoption to increase program performance and speed to market. Prior to co-founding Lenati, Jen was a Vice President for the Pacific Northwest practice of Hitachi Consulting and led their Customer Solutions practice.
Kris Klein is the co-founder and Managing Partner for Lenati. He has 25 years of experience in both executive leadership and consulting roles with leading consumer and technology brands, including Apple, Microsoft, Starbucks, Google, Nike, Nordstrom, Adobe, Hitachi, and Salesforce.com. His areas of expertise are strategic planning, loyalty and retention models, and customer experience design. Kris works directly with boards and senior executives to accomplish the highest imperatives for companies, spanning innovation to margin improvement, and his work is often cited as the leading contributor to significantly improved profit contribution. Honored by the PSBJ as a 40-under-40 leader, Kris also co-authored The Art and Science of Customer Experience with Lenati’s CX Practice.
Kirk Johnson is a Partner with Lenati helping lead the Customer Acquisition Team. Kirk helps clients design and improve their digital experience and increase their revenue through sales, marketing and service excellence. He specializes in business and channel strategy, sales and service optimization as well as implementing the solutions he helps design. His industry experience includes online, advertising, telecommunications and software. He has worked with leading brands such as, T-Mobile, Concur, Expedia, HTC and Philips. Prior to joining Lenati, Kirk’s recent roles include Director of Consulting Services at Hitachi Consulting and Vice President of Global Client Service at Jobster.com.
Martin Mehalchin is a Partner at Lenati where he leads the relationship with some of the firm’s largest clients and helps drive the growth of our Customer Experience Services. He has dedicated his career to working with executives and managers to help them define their strategies and then translate those strategies into results. Martin is a Brain Trust panel member on Retailwire.com and is a sought after seminar leader and speaker at conferences and on webinars. Among the clients Martin has worked with are Nike, Atlantic Records, Microsoft, Qualcomm, Expedia, Victoria’s Secret, Adidas and DuPont. Martin is a Board member and Chair of the Marketing Committee for the North Cascades Institute.
Marc Steiner, a Partner with Lenati and lead of the Customer Insights and Analytics Team, has a passion for combining his 20 years of management consulting expertise with insights from fields as diverse as demography, anthropology and military strategy to help rethink fundamental approaches to product and customer strategy. His areas of expertise include customer and market research, product strategy, and go-to-market solutions. Marc has worked with clients including Capital One, Nordstrom, REI, Starbucks, T-Mobile, Microsoft, Cisco and Adobe to accelerate customer acquisition and improve retention and loyalty.
Courtney Klein is one of the founding members of Lenati. In her capacity as CFO, she oversees all financial, tax, and operational functions of the firm. Her experience includes executive roles at Trimlite LLC and Aptimus LLC after beginning her post-graduate career at Deloitte. Philanthropy is a critical part of Courtney’s DNA, as can be seen through her roles as Ambassador Board Chair and past Board Chair of Big Brothers Big Sisters, as well as an active YWCA volunteer. She also mentors MBA students at UW’s Foster School of Business, her alma mater. Courtney has been recognized as a PSBJ CFO of the Year and 40 Under 40.
Eric Smith is the Chief People Officer at Lenati. He has over 15 years of experience in both generalist and leadership Human Resources roles supporting a range of industries and capabilities including technology, marketing, sales, design, consulting and manufacturing. His areas of expertise are workforce planning, training, career development, employee relations and strategic management. Eric works collaboratively with leaders and managers to guide, develop, and implement programs to attract, retain and development the best workforce possible. He holds an active SPHR certificate through the Society for Human Resource Management (SHRM).
Clay Walton-House is a Principal at Lenati and leads our Customer Retention and Loyalty Team. Clay helps Fortune 500 companies create and implement new and interesting customer engagement strategies that accelerate growth and build loyalty. His expertise lies in understanding consumer behavior and translating it into actionable customer insights. Clay has a proven track record of successful program design & optimization and CRM operations, helping uncover ways to build retention and loyalty strategies into a company’s broader business model. Clay has worked with clients across both B2B and consumer industries including telecom, high-tech, retail, travel, hospitality and entertainment. Past clients include Hilton, Nordstrom, Microsoft, Expedia, T-Mobile and Adobe Systems.
Liam O’Connor is a Principal at Lenati where he leads the Customer Acquisition Team. He has over 15 years of management consulting experience leading major marketing and sales transformation initiatives with Fortune 500 clients across industries, with significant depth in the technology sector. Liam partners with senior executives and their teams to implement integrated marketing and sales models, accelerating profitable growth through data-driven strategies and technology-enabled programs. His particular areas of expertise include B2B marketing and sales management, lifecycle marketing programs, marketing technology and marketing analytics. Past clients include Microsoft, Cisco, Dell, SAP, IBM, Symantec, Epicor, Agilent, British Telecom, ADP, Humana, Hilton, Callaway Golf and Rosetta Stone. Liam also founded and ran a small marketing agency in Europe.
Lisa is a Senior Manager at Lenati and leads our Go-To-Market Team with expertise spanning Go-To-Market strategy, Customer Insights, Marketing Strategy and Execution with a focus on the high-tech industry. Her passion is found in helping growing to Fortune 500 clients leverage customer behavior and market insights to develop the most effective routes to market. Given she started her career at global advertising agencies, her strategic experience is grounded in a foundation of marketing execution. Lisa has worked across a variety of well-known brands such as Windows, Office 365, Logitech, Salesforce.com and Philips.