Let’s Get Phygital: Customer Experience (CX) in an Omnichannel Universe

Ten Ways to Connect with Customers in an Omnichannel Universe

Customers aren’t connecting with businesses the way they did even a year or two ago. It’s difficult to overstate the enormity of the change as companies adapt to new channels and try to meet their customers on their own ground. And this change is only going to accelerate as new channels come into being and recombine to face the customer. Learn insights into connecting with customer in an omnichannel universe.

Download this article to learn more about:

  • Mapping the customer journey across channels
  • Aligning management across channels
  • Creating consistent experiences across channels
  • Developing a consistent messaging strategy
  • Tapping into the power of the personal profile

About Lenati: We are a marketing and sales strategy consultancy that helps companies acquire, grow, and retain customers. Our clients come to us to build market leadership, whether through radical innovation or intelligent evolution. Learn more about our Customer Experience Services.