Infographic: Customer Rewards Program Earn Models

Author: Clay Walton-House
2 / 4 / 2015
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Customer rewards programs remain an important tactic in many loyalty marketers’ playbooks. However, the prevalence of these programs coupled with what is often a limited value proposition for customers, has led to increased consumer skepticism. For rewards programs to be successful in achieving desired customer behavior and loyalty, marketers must not be hasty in designing programs, but rather take the time to consider the tradeoffs of various program models and structures.

The below Customer Rewards Program Earn Models infographic illustrates the four most common “Earn Models.” These models determine how customers earn value through their program membership and patronage of the business, and have a heavy influence on the resulting customer experience. Which of these Earn Models make the most sense for your customers?

Customer Rewards Infographic by Lenati

For a more comprehensive discussion of Earn Models, their inherent tradeoffs, and fit for specific types of business, download Lenati’s whitepaper “Designing the Right Rewards Program for your Business,” or read our industry-specific commentary for High-Tech, Retail, Banking, and Insurance.

About the Author

Author: Clay Walton-House | Customer Retention and Loyalty
Clay Walton-House helps Fortune 500 companies create and implement new customer engagement strategies that accelerate growth and build loyalty. His expertise lies in understanding consumer behavior and translating it into actionable customer insights. Clay has a proven track record of successful program design and optimization, helping uncover ways to build retention and loyalty strategies into a company’s broader business model.

Author: Jessica Didion | Customer Retention and Loyalty
Jessica Didion works with a wide variety of clients ranging from venture capitalists to outdoor retailers. Jessica has a proven track record for creating retention strategies that drive deeper loyalty and stronger customer connections for her clients.

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