Archives for: Tag: Amazon

Amazon Go Shows That Most Retailers Still Haven’t Learned

Author: Martin Mehalchin
12 / 6 / 2016
amazon-go-lenati-retail-customer-experience

This week in retail started with the news that Amazon would be opening Amazon Go, a cashier-free, app-based shopping experience concept that I am almost certain will grow into a chain with hundreds, if not thousands, of locations. Amazon pretty much invented e-commerce and now they are sending clear signals that they intend to reinvent […]

Integrated Customer Loyalty: New Paradigms of Ease, Simplicity, Speed

Author: Clay Walton-House
8 / 12 / 2015
customer loyalty and retention strategy

Lenati’s Clay Walton-House is a Featured Panelist and Columnist for Loyalty 360. This article is the second of a year-long series titled “Way of the Future: An Integrated Approach to Loyalty Strategies.” For context and additional reading, see the first article of the series on Loyalty360.org. For loyalty marketers today, approaching loyalty strategy in an […]