Archives for: Tag: CXPA

CX Day Recap: Keynote Learnings from the Most Customer-Centric City in the World!

Author: David Dorrian
10 / 7 / 2016

The CX Day celebration put on by the CXPA-Seattle Chapter, and sponsored by Lenati, was well-received and well-attended. (Actually the highest attended CX Day celebration event globally, which we are very proud of.) The keynote speaker, Curtis Kopf, was particularly exceptional. With experience in driving customer obsession at Amazon, Microsoft, Alaska, and now Premera, Curtis […]

CX Day: More Opportunity to Innovate and Create Great Experiences

Author: Martin Mehalchin
10 / 4 / 2016

As someone who works in customer experience (CX) every day, I don’t need to be reminded of the importance of customer-centricity. But CX Day, and the great awareness work done by the CXPA, does give me the occasion to reflect on emerging trends and the best (and worst: hello Wells Fargo!) CX examples that have […]

CX Day: Practical Innovation In The Age Of The Customer

9 / 30 / 2016
cxday-2016 Lenati

Join us this year to celebrate CX Day in Seattle with an evening focused on practical CX innovation!  Regardless of industry, companies are facing disruption caused by emerging technologies and ever-changing customer expectations. To thrive in this sea of disruption, companies are asking: How do we innovate? What will set us apart? How do we take […]

The Unique Challenges of B2B CX

Author: Martin Mehalchin
5 / 2 / 2016

B2B CX presents unique challenges  While Voice of the Customer, Journey Mapping and other key techniques used by Customer Experience professionals can be equally useful in both Business to Business (B2B) and Business to Consumer (B2C) scenarios, anyone who has worked in a B2B business for more than a few months knows that B2B presents […]

Lenati Receives Customer Experience Impact Award

Author: Evelyn Bozak
10 / 7 / 2015
Lenati CX Award Paul Conder

The Customer Experience Professionals Association recently announced Lenati’s Paul Conder as one of the recipients of the 2015 Customer Experience Impact Award winners for outstanding achievement in developing innovative customer experience (CX) approaches, expertise, and instruction. As one of ten recipients of the award, Paul Conder, who is Lenati’s Customer Experience Practice Lead, was selected because of […]