The Loyalty – Customer Experience (CX) Connection
Customer experience (CX) and customer loyalty both require integration across functional and programmatic aspects of a company.
Download this article to learn more about:
- How customer experience is tied to long-term customer retention
- Removing internal silos between customer loyalty and customer experience departments
- Assessing the company’s engagement model across customer loyalty programs and the customer experiences
- Building an integrated customer loyalty and customer-focused approach